Support
Help for 入境之路 / 30 Days to Immigration.
E-mail: himhimtwice@gmail.com
Please include your iPhone model, iOS version, the app version (Settings in the app) and what happened. Do not send passwords, your HKID number or payment card details. We aim to reply within 3 working days. For data requests (access, correction, deletion) see the Privacy Policy.
Frequently asked questions
How do I cancel my free trial or subscription?
On your iPhone open Settings > your name > Subscriptions > 入境之路 and tap Cancel. You can also use Settings in the app > Manage subscription. Cancel at least 24 hours before the trial or period ends to avoid the next charge. You keep access until the end of the period you already have. Deleting the app does not cancel the subscription.
I need a refund.
Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com. We cannot issue refunds ourselves.
I bought a plan but the app says I have none. How do I restore it?
Open Settings in the app and tap Restore purchases. Sign in with the same Apple or Google account you used when you subscribed, and make sure you are using the same Apple ID in the App Store. If it still does not work, write to us with the e-mail you signed in with.
How do I delete my account and data?
In the app: Settings > Delete account and data, then confirm. This removes your account, practice records, scores and subscription record from our servers and clears the app's data on your phone. It cannot be undone. It does not cancel your subscription: cancel it in your Apple ID settings (see above) so you are not charged again. If deletion fails, e-mail us from the address linked to your account.
The microphone or speech recognition does not work.
You can always type your answer instead. To use your voice, go to iPhone Settings > 入境之路 and turn on Microphone and Speech Recognition. For Cantonese, iOS may need to download language support the first time, so stay online. Speak close to the phone in a quiet place and review the text before you submit. Voice is turned into text by Apple's speech recognition; we do not store audio (see the Privacy Policy).
Is this the real exam? How accurate is the content?
No. This is an independent practice app, not affiliated with the Immigration Department. Questions are original practice material, not real exam questions, and nothing guarantees a result. Lessons summarise public information with the source and a "last reviewed" date. If something looks out of date or wrong, tell us at himhimtwice@gmail.com with the lesson name, and always check the official Immigration Department website for current requirements.
The AI said something wrong or inappropriate. What do I do?
AI answers can be wrong. Tap the flag (Report) icon next to the AI question or report, choose a reason, and send. We review reports. You can also e-mail us. Scores and feedback from the AI are a practice guide, not an official result. If an AI answer makes you feel unsafe or upset, stop the session; the app is a practice tool and cannot give you personal, legal or medical advice.
Why is there a limit of 5 AI sessions a day?
Marked interview and group discussion practice is limited to 5 sessions a day so every session stays useful and the service stays sustainable. The count resets at midnight Hong Kong time. Lessons and Basic Law tests are not limited by this.
Where does my data go? Does the AI see my name?
The text of your practice answers is sent to an AI service (DeepSeek, mainland China) to mark them. Your name, e-mail and account ID are not sent. Full details are in the Privacy Policy. You can turn off usage and crash reporting in Settings.
Sign in problems
The app uses Sign in with Apple and Google only. Check your internet connection and try again. If you chose "Hide my e-mail" with Apple, use the same Apple ID to sign in again. If you are stuck, e-mail us.
How do I change the language?
Settings > App language, to choose English, Traditional Chinese (Hong Kong) or follow the phone.
支援
「入境之路 / 30 Days to Immigration」的說明。
來信時請附上 iPhone 型號、iOS 版本、程式版本（程式內「設定」可查看）及事情經過。請勿寄送密碼、身份證號碼或付款卡資料。我們會力求於 3 個工作天內回覆。如需查閱、更正或刪除資料，請參閱私隱政策。
常見問題
如何取消免費試用或訂閱？
在 iPhone 開啟「設定」> 你的姓名 >「訂閱項目」> 入境之路，然後按「取消」。你亦可使用程式內「設定」>「管理訂閱」。請在試用或訂閱期結束前最少 24 小時取消，以免下一期被收費。取消後，你仍可使用至已有期間結束。刪除程式並不會取消訂閱。
我想退款。
所有 App Store 付款及退款均由 Apple 處理，請到 reportaproblem.apple.com 申請。我們無法自行退款。
我已購買方案，但程式顯示沒有訂閱，如何還原？
在程式內開啟「設定」，按「還原購買」。請使用訂閱時的同一個 Apple 或 Google 帳戶登入，並確保 App Store 使用同一個 Apple ID。如仍未能解決，請連同登入用的電郵來信。
如何刪除帳戶及資料？
在程式內：「設定」>「刪除帳戶及資料」，然後確認。這會從我們的伺服器移除你的帳戶、練習紀錄、評分及訂閱紀錄，並清除手機上的程式資料，且無法還原。刪除帳戶並不會取消訂閱：請在 Apple ID 設定取消（見上），以免再被收費。如刪除失敗，請以與帳戶連結的電郵地址來信。
麥克風或語音識別無法使用。
你隨時可改用打字作答。要使用語音，請前往 iPhone「設定」> 入境之路，開啟「麥克風」及「語音識別」。如使用粵語，iOS 首次可能需要下載語言支援，請保持連線。請在安靜環境下靠近手機說話，並在提交前檢查文字。語音由 Apple 的語音識別轉成文字，我們不會儲存錄音（見私隱政策）。
這是真實考試嗎？內容準確嗎？
不是。這是獨立的練習程式，與入境事務處並無隸屬關係。題目為原創練習材料，並非真實試題，亦不保證任何結果。課堂內容概述公開資料，並附來源及「最後檢視」日期。如發現內容過時或有誤，請連同課堂名稱電郵至 himhimtwice@gmail.com，並請務必以入境事務處官方網站的最新要求為準。
AI 說了錯誤或不恰當的內容，我該怎麼辦？
AI 的回答可能出錯。請按 AI 提問或報告旁的旗幟（舉報）圖示，選擇原因並送出，我們會審閱舉報。你亦可直接來信。AI 的評分及回饋只屬練習參考，並非官方結果。如 AI 的回答令你感到不安，請停止練習；本程式只是練習工具，無法提供個人、法律或醫療意見。
為何每日只有 5 次 AI 練習？
有評分的面試及小組討論練習每日限 5 次，令每次練習都有價值，同時令服務可持續運作。次數於香港時間午夜重設。課堂及《基本法》測驗不受此限制。
我的資料會去哪裡？AI 會看到我的姓名嗎？
你練習答案的文字會傳送至 AI 服務（DeepSeek，中國內地）以進行評分，你的姓名、電郵及帳戶編號不會被傳送。詳情請見私隱政策。你可在設定中關閉使用情況及當機資料分享。
登入問題
本程式只提供 Apple 及 Google 登入。請檢查網絡連線後再試。如你以 Apple 登入時選了「隱藏我的電郵」，請用同一個 Apple ID 再登入。如仍有問題，請來信。
如何更改語言？
「設定」>「應用程式語言」，可選擇英文、繁體中文（香港）或跟隨手機。